How can we help?

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Payments & payouts

When money is held, released, and how sellers get paid.

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Delivery & dispatch

How sellers arrange delivery and mark items dispatched.

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Disputes

Opening a dispute, evidence, and how resolutions work.

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Inspection period

Your 8-hour window and auto-release explained.

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Business verification

Getting the verified badge and improving trust score.

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Account & security

Login issues, password resets and account safety.

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Legal & policies

Terms, Privacy Policy, Escrow Policy and auto-release rules.

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Identity verification (KYC)

BVN checks, name matching and payout eligibility.